Privacy Policy and Personal Data Processing
Data Protection
At Rizoma Travel, we are committed to protecting your personal data in accordance with Statutory Law 1581 of 2012. Our data protection policy ensures that the personal information we collect is handled securely, respecting your fundamental rights.
1. Personal Information We Collect
1.1 Necessary Information: We collect personal data necessary to provide you with our services. This includes your name, surname, phone number, postal address, email address, date of birth, and other relevant data for using our platform.
1.2 Optional Information: You may choose to provide additional information such as gender, city, language preferences, and other relevant details to help us personalize your experience.
2. How We Use the Collected Information
2.1 Service Provision: We use your information to offer you access to our experiences and facilitate communication between members, data analysis, customer service, and personalization of your experience on our platform.
2.2 Advertising and Marketing: Your information is also used to send you promotional messages, personalize our advertising, and manage rewards programs and promotional events.
3. Your Rights
3.1 Information Management: You can access and update your personal information through your account settings. You can also modify connections with third-party services such as Facebook or Google.
3.2 Data Access and Portability: You have the right to request copies of your personal data and, in some cases, request that we transfer it to another service provider.
3.3 Data Deletion: You can request the deletion of your personal data. However, Rizoma Travel may retain your information when necessary to comply with legal obligations or prevent fraud. To request data deletion, email us at soporte@rizomatravel.co, and we will proceed within a maximum of 24 hours.
4. Security
We implement security measures to protect your information from unauthorized access, loss, or alteration.
5. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. We will notify you of significant changes by email at least 30 days in advance. Your continued use of our services after the new policy takes effect will signify your acceptance of it.
6. Consent for Personal Data
Processing In compliance with Article 10 of Decree 1377 of 2013, we request your authorization to continue processing your personal data for storage, use, and other necessary operations. You can exercise your rights to know, update, correct, or delete your data by contacting us at rizomatravel@gmail.com.
In all matters not specifically regulated by personal data protection legislation, Rizoma Travel will adhere to the applicable current provisions.